Work

About

Work

About

kn.

Work

About

Hey, I’m Karen 👋🏻

I’m a product manager passionate about transforming ambiguous and complex problems into scalable, user-friendly experiences.

2024 — BrokerBay

Improving showing success rates for real estate agents

21%

increase in showing-ready properties

2024 — BrokerBay

Improving showing success rates for real estate agents

21%

increase in showing-ready properties

2024 — BrokerBay

Improving showing success rates for real estate agents

21%

increase in showing-ready properties

2024 — BrokerBay

Improving showing success rates for real estate agents

21%

increase in showing-ready properties

Coming soon

Unlocking revenue by reducing enterprise onboarding time

26%

improvement in operational efficiency

Coming soon

Unlocking revenue by reducing enterprise onboarding time

26%

improvement in operational efficiency

Coming soon

Unlocking revenue by reducing enterprise onboarding time

26%

improvement in operational efficiency

Coming soon

Unlocking revenue by reducing enterprise onboarding time

26%

improvement in operational efficiency

Coming soon

Enabling strategic prioritization with a feedback process

67%

reduction in ticket volume

Coming soon

Enabling strategic prioritization with a feedback process

67%

reduction of ticket volume

Coming soon

Enabling strategic prioritization with a feedback process

67%

reduction of ticket volume

Coming soon

Enabling strategic prioritization with a feedback process

67%

reduction of ticket volume

How I approach product.

I’m a collaborative facilitator, working with cross-functional teams to turn insights into outcomes and creating delightful user-centric solutions.

Solve problems, not features.

I focus on understanding the cause of customer pain points before defining solutions.

Solve problems, not features.

I focus on understanding the cause of customer pain points before defining solutions.

Solve problems, not features.

I focus on understanding the cause of customer pain points before defining solutions.

Solve problems, not features.

I focus on understanding the cause of customer pain points before defining solutions.

Data-informed decisions.

I leverage quantitative and qualitative insights to inform and make strategic decisions.

Data-informed decisions.

I leverage quantitative and qualitative insights to inform and make strategic decisions.

Data-informed decisions.

I leverage quantitative and qualitative insights to inform and make strategic decisions.

Prioritize and communicate.

I focus on what matters most by saying no to good ideas in favour of great ones.

Prioritize and communicate.

I focus on what matters most by saying no to good ideas in favour of great ones.

Prioritize and communicate.

I focus on what matters most by saying no to good ideas in favour of great ones.

Prioritize and communicate.

I focus on what matters most by saying no to good ideas in favour of great ones.

Build for scale, ship to learn.

I build scalable solutions through incremental shipping and rapid validation.

Build for scale, ship to learn.

I build scalable solutions through incremental shipping and rapid validation.

Build for scale, ship to learn.

I build scalable solutions through incremental shipping and rapid validation.

Build for scale, ship to learn.

I build scalable solutions through incremental shipping and rapid validation.

Drive business value.

I solve meaningful customer problems that drive growth and competitive advantage.

Drive business value.

I solve meaningful customer problems that drive growth and competitive advantage.

Drive business value.

I solve meaningful customer problems that drive growth and competitive advantage.

Drive business value.

I solve meaningful customer problems that drive growth and competitive advantage.

Collaborate to amplify.

I build trust through partnership and align teams around shared goals.

Collaborate to amplify.

I build trust through partnership and align teams around shared goals.

Data-informed decisions.

I leverage quantitative and qualitative insights to inform and make strategic decisions.

Collaborate to amplify.

I build trust through partnership and align teams around shared goals.

Collaborate to amplify.

I build scalable solutions through incremental shipping and rapid validation.

Collaborate to amplify.

I build scalable solutions through incremental shipping and rapid validation.

Let’s connect.